Everything important, in one place.

IPTVX is a premium IPTV player for personal libraries. It helps you organize and watch your own playlists across supported devices with a polished interface, fast navigation, metadata, live TV tools, and sync.

No. IPTVX is software only. IPTVX is a player and does not provide channels, streams, movies, series, or provider servers. It does not sell, host, bundle, recommend, or resell video content.

1. If you paid for IPTVX and see no content, add your own legal playlist or source first.
2. If you expected login details, contact the content provider you chose. IPTVX does not send provider usernames, passwords, or playlist URLs.
3. If a playlist works elsewhere but not in IPTVX, send support the device, OS version, IPTVX version, playlist type, and the exact error without sharing credentials publicly.

IPTVX was built to move personal IPTV away from basic playlist players and toward a streaming-platform experience: cinematic UI, Apple cloud sync, powerful playback, rich organization, and performance work for large libraries.

Email support@iptvx.app. For store billing issues, use the store where you purchased because Apple, Google Play, and Amazon manage their own payments and refunds.

IPTVX is available across the Apple ecosystem: Apple TV, iPhone, iPad, Apple Vision Pro, and Mac with Apple silicon.

Android support is on the roadmap. Android TV, Google TV, Fire OS, Android phones, tablets, and Chromebooks are planned as part of the next release wave.

IPTVX includes multiplatform sync, unlimited playlists, playlist PIN lock, reliable background downloads on iOS, casting, AirPlay, Picture in Picture, playback queue, external subtitles, Live TV search, programme reminders, phone pairing for TV accounts, universal app links, custom favorites and category order, skip intro, realtime inner player switch, search by actor, favorites with tags, Live AI Interactive Panel, recording, metadata, special hubs, and more.

Large playlists can involve heavy downloading, parsing, indexing, artwork, metadata, EPG, memory pressure, and long scrolling lists. IPTVX treats performance as part of the product so real libraries remain smooth and usable.

IPTVX includes live-oriented experiences such as guide data, live TV organization, recording, and multiscreen presentation. The exact behavior depends on platform support and the sources you configure.

Most playback problems are caused by the stream, provider, network, or format. Start with the fastest checks before reporting a bug.

1. Test the same stream outside IPTVX. If it also fails there, the provider or source is the problem.
2. Check if it affects one item or the whole playlist. One broken item usually points to a provider-side stream issue.
3. Try another player option in Settings > Player when the app exposes one for that content type.
4. Send a concise report if it only fails in IPTVX: device, OS version, IPTVX version, playlist type, affected content type, and a short log.

Usually not. IPTVX cannot repair a provider stream that is offline, expired, geo-restricted, overloaded, blocked, or encoded incorrectly.

1. Try the same stream with the same provider outside IPTVX.
2. If it fails outside IPTVX, contact the provider because IPTVX does not control their servers or content.
3. If it only fails in IPTVX, report it with device, OS version, IPTVX version, playlist type, and whether the issue happens on Wi-Fi, cellular, or both.

Some system playback features are available only when the stream can be opened by Apple's native player.

1. Set Settings > Player to Auto so IPTVX can try the native player first.
2. For live TV, prefer provider formats such as HLS or M3U8 when your provider offers them.
3. If IPTVX must fall back to another player, playback may still work, but casting, PiP, HDR, or frame-rate matching can remain unavailable.

Large playlists, slow providers, artwork-heavy metadata, unreliable EPG sources, and network latency can all affect load time. IPTVX is optimized for large libraries, but source quality still matters.

1. Test the provider source speed on the same network.
2. Refresh the playlist and EPG after confirming the provider is reachable.
3. Report repeatable slowdowns with playlist type, approximate library size, device, OS version, and whether artwork or EPG loading is involved.

EPG depends on a valid provider guide source and compatible playlist data.

1. Edit the playlist and confirm that a valid EPG URL is configured.
2. Check whether the EPG URL is reachable from the same device and network.
3. Refresh or re-add the playlist if the guide URL is valid but the guide still does not appear.
4. Ask the provider if the EPG URL is missing, expired, blocked, or does not match the playlist channels.

Yes. Recent IPTVX versions include Custom EPG assignment for supported live channels, so you can correct a wrong or missing guide match when the provider data does not line up automatically.

1. Make sure the playlist has a valid EPG source. Manual assignment can only choose from guide data IPTVX can import.
2. Use the channel, Search, or TV Guide actions to open the Custom EPG picker, search the guide channels, and save the correct match.
3. Reset the assignment if the provider later fixes the guide data or the manual match becomes wrong after a playlist refresh.
4. If IPTVX shows Custom EPG as a premium feature, access depends on the current plan shown in the purchase screen.

Catch-up depends on provider support. IPTVX can expose it only when the playlist includes compatible catch-up data, including supported Xtream-style archive data and M3U TV Archive metadata.

1. Look for channels marked with the catch-up or clock indicator.
2. Open the channel actions and choose the programme archive when available.
3. For compatible M3U archive playlists, recent IPTVX versions can show past programmes from TV Guide and archive views.
4. During TV Archive playback, supported streams can be played, paused, and seeked by time.
5. If no catch-up indicator is present, the provider may not expose catch-up data for that channel.

Yes. Recent IPTVX versions include programme reminders for supported TV Guide programmes, with reminder actions available from TV Guide and Live TV menus.

1. Add or remove reminders from the programme actions shown for upcoming guide entries.
2. Allow notifications on the device so IPTVX can deliver local reminder alerts.
3. Keep EPG data current, because reminder timing depends on the programme start time imported from the guide.
4. Review upcoming reminders in Live settings when you need to check or remove scheduled alerts.

Offline downloads are stored inside IPTVX app storage for offline viewing. They are not meant to be extracted as normal files and they are not synced across devices.

1. Manage downloads on the device where they were downloaded.
2. Delete downloaded items inside IPTVX when you need to free space.
3. Do not expect downloads to appear on other devices, because offline files are local to the device.

Yes on iOS. IPTVX downloads one item at a time by default, with a reliable background queue, automatic continuation and retries. Concurrent downloads can be enabled from Settings → General.

1. One at a time: additional items stay queued and continue automatically when iOS permits background work.
2. Multiple downloads: several items can make progress together, but the provider may enforce its own connection limits.
3. Live Activities show queue and progress updates on supported iPhone models and iOS versions.
4. Existing transfers continue and retry in the background according to iOS network and system conditions.
5. This setting applies to iPhone and iPad downloads, not tvOS.

Yes. Some internet providers, routers, DNS services, VPNs, or regional networks can block or fail to resolve IPTV provider domains.

1. Try the same playlist on another trusted network.
2. Disable conflicting VPN, ad-blocking, or filtering tools temporarily and test again.
3. Try a trusted alternate DNS configuration if the provider works elsewhere but not on your current network.
4. Ask the provider whether their domain is blocked or unavailable in your region.

Live TV errors are often caused by provider format or stream availability. Trying another current format such as HLS, M3U8, TS, or RTMP can behave differently.

1. Test the same channel outside IPTVX to confirm the provider stream is online.
2. Try changing the live player type in Settings > Player.
3. Check Settings > TV Live & TV Guide > Current format and try another provider format if available.
4. If your provider supports both Xtream and M3U, re-add the playlist using the other login type to isolate format issues.

On Apple platforms, IPTVX uses Apple CloudKit to store preferences, settings, progress, playlists, favorites, continue watching, hidden channels, parental controls, and related app data in your iCloud. This data remains tied to your Apple account and uses your iCloud storage.

When you create or access an IPTVX account, IPTVX may store account email, authentication status, security settings, linked subscription identifiers, and optional marketing consent choices needed to operate the selected service.

The privacy policy states that IPTVX uses an iCloud hashed ID for user flows and analytics, but does not access private identity data such as your Apple email, name, phone number, or similar personal details through that hashed ID.

IPTVX pushes recent changes to iCloud when the app goes to the background and periodically while you use the app, usually around every 30 seconds. When you open a playlist, IPTVX also refreshes data from iCloud, and it checks again after longer inactive periods, usually around every 30 minutes.

1. After changing favorites, progress, or settings, keep IPTVX open briefly or send it to the background.
2. Open the playlist again on the other device and give iCloud time to deliver the latest data.
3. Avoid force-quitting immediately after large changes, because iCloud may not have finished uploading yet.

On Apple devices, verify iCloud is enabled, the device is signed into the expected Apple ID, iCloud Drive is available, and your iCloud storage is not full.

1. Check the Apple ID on every device.
2. Check iCloud storage. IPTVX sync depends on Apple's iCloud infrastructure and uses your iCloud storage; when iCloud has no free space, uploads and downloads can be delayed or fail.
3. Open the playlist again and allow time for IPTVX to resync.
4. If only one device is wrong, restart that device and verify iCloud is still enabled before changing more data.

Yes. Marketing consent is separate from accepting the Terms and Privacy Policy. You can unsubscribe from IPTVX offers, product news, and update emails at any time.

You can sign in with your IPTVX email and password, Continue with Google, Continue with Apple, or a passkey when one is registered to your account. Google and Apple open their own secure sign-in page, then return you to IPTVX. Never send your IPTVX password, authenticator code, backup code, or provider password to support.

Yes. Sign in to the same IPTVX account with Apple or Google, then open My Account and choose Add password. First choose and confirm your new IPTVX password. Next, scan the QR code or setup key and confirm the Authenticator code to finish the same protected setup flow. IPTVX will not ask for a current IPTVX password because one does not exist yet.

For your security, do not share an Apple or Google password, provider sign-in code, IPTVX password, Authenticator code, or recovery code with anyone, including support.

If IPTVX asks you to sign in with an existing account, the email may already be linked to an account created with Apple or Google. Return to the sign-in screen and try Continue with Apple or Continue with Google using the same Apple or Google account associated with that email. Do not create a second IPTVX account.

If neither option works, contact support@iptvx.app with the exact error message. Do not send passwords, sign-in codes, or recovery codes.

Creating an IPTVX account requires acceptance of the Terms and Conditions and Privacy Policy. When you use Google or Apple for the first time, IPTVX applies the same account requirements before creating the account. Marketing emails remain optional and can be changed later in your account settings.

1. Start again from the official IPTVX account page at My Account; do not reuse an old copied sign-in link.
2. Make sure the browser or in-app web view is current and that it can open Google or Apple sign-in pages.
3. Use the same Google or Apple account that you expect to link, then return to IPTVX after the provider finishes.
4. If the error continues, contact support@iptvx.app with a screenshot and the approximate time of the attempt. Do not include passwords, authenticator codes, backup codes, or account recovery codes.

Your subscription follows the store where it was purchased. Access is available only on supported IPTVX apps and platforms.

• Apple: an Apple subscription works across all supported Apple devices.
• Google Play: when the Android and Fire TV apps are available, a subscription purchased through Google Play will work both on supported Android devices with Google Play and on supported Amazon devices. Sign in with the same IPTVX account on every device so IPTVX can verify the same entitlement.
• Amazon: a subscription purchased through Amazon will work only on supported Amazon devices.

An Android subscription, whether purchased through Google Play or Amazon, normally permits one active streaming device at a time.

There is one limited same-home-network exception: up to 3 authorized devices may stream at the same time only when IPTVX verifies that their recent home-network fingerprint matches. If the fingerprint is missing, no longer recent, or does not match, the one-active-device limit applies. Starting a stream beyond the applicable limit interrupts the stream that started first.

Renewals must be canceled in the store where you subscribed. Cancellation stops future renewals and does not refund the active paid period.

Apple, Google Play, and Amazon purchases are refunded through the store where the purchase was made.

Lifetime means access to relevant IPTVX software features for the lifetime of the original account holder, while the IPTVX service and supported platforms remain available. It is not transferable, resellable, inheritable, or shareable outside the plan rules.

Yes. IPTVX checks the connection between an IPTVX account and its purchase entitlement. For Google Play purchases, this can include checking the Google Play purchase token associated with the IPTVX account.

Sharing an account or entitlement with unrelated users, attempting to bypass the active-device limit, spoofing or manipulating the home-network fingerprint, rotating users through an account, reselling access, or linking a purchase token improperly is abuse. IPTVX may temporarily suspend or permanently ban an account when it detects abuse.

Apple purchases depend on Apple's receipt and StoreKit systems. Newer OS versions are more reliable.

1. Update to iOS or tvOS 15 or later when your device supports it.
2. Open IPTVX and run Restore Purchases.
3. Confirm you are using the Apple ID that bought the subscription or an eligible Family Sharing account.
4. If access is still missing, delete and reinstall IPTVX. Reinstalling can force Apple to download the local App Store receipt again; on older OS versions Apple can sometimes fail to return that receipt correctly.

The current product is the IPTVX subscription. Full was an older legacy name used for a tvOS-only purchase and is no longer sold as a new plan. Pro is also a legacy Apple TV-only purchase with a smaller feature set, and it is not the same as the current IPTVX subscription. If a purchase restores on Apple TV but not on iPhone or iPad, it may be a legacy Apple TV purchase rather than the current subscription.

If you see a current 12-month IPTVX subscription and another 12-month subscription marked as legacy, they provide the same 12-month access. The subscription shown in the current IPTVX purchase screen is the one to use. The legacy 12-month product can still appear in Apple subscription management or older IPTVX settings because it is kept for historical App Store compatibility, but it is no longer the product we sell or present to new users. Do not buy both.

On Apple TV, check which Apple TV user and Apple ID are currently active. The app can appear on the Home Screen for multiple household profiles, but purchase access belongs to the Apple ID or eligible family sharing setup that owns the purchase.

1. Open the Apple TV user switcher and choose the profile tied to the purchase.
2. Run Restore Purchases from IPTVX while using the correct Apple ID.
3. If your household uses Family Sharing, confirm the current Apple TV user is part of the eligible family group.

Apple subscriptions use Apple Family Sharing only. An adult sets up the family in Apple Settings, and each family member uses their own Apple Account. Eligible IPTVX subscriptions are then shared through Apple while every person keeps their own synced IPTVX data.

1. On iPhone or iPad, open Settings, tap your name, then tap Family and set up or manage the family group.
2. To verify subscription sharing, open Settings, tap your name, tap Subscriptions, then Manage Family Access and make sure the eligible IPTVX subscription is shared.
3. On Apple TV, use the Apple TV user connected to the family member's own Apple Account, then run Restore Purchases in IPTVX if needed.

No. IPTVX subscriptions purchased through Google Play are Personal subscriptions and do not include Family Sharing. After IPTVX account verification, the Personal subscription works on supported Google and Amazon Fire devices.

No. IPTVX subscriptions purchased through Amazon are Personal subscriptions and do not include Family Sharing.

Existing qualifying Family plans purchased directly from the IPTVX website use IPTVX-managed Family Sharing. Store purchases continue to follow their own provider rules.

For Apple subscriptions, the family organizer adds and removes people through Apple Family Sharing. IPTVX does not control those membership changes. Apple currently allows an account to belong to one family group at a time and to switch to a different family group once per year; additional rules can apply to child accounts.

IPTVX Media Server helps record, stream, and organize personal media from a NAS or Mac. The website includes installation paths for Synology SPK and generic Linux NAS packages.

Yes. The current support page describes enabling SSH in DSM, uploading the SPK package, installing it through SSH, and opening the server UI at the configured NAS address and port.

For NAS packages, the current notes say the port is changed in the server configuration file, not from the web UI. After changing it, update IPTVX client settings and any router port forwarding.

Email support with the device, OS version, IPTVX version, what you expected, what happened, and the smallest repeatable steps. Add screenshots or screen recordings when they help explain the issue.

Bug reporting is optional. When you report a bug, the app may ask whether you want to attach a log file. Logs can contain information about streams you tried to play and related errors, so review your choice before sending.

The best reports include exact steps, playlist type without exposing private credentials, whether the issue happens on one device or multiple devices, whether it started after an update, and whether playback, parsing, sync, EPG, or UI navigation is involved.

Yes, after the lesson becomes official. When a report reveals a useful explanation, workaround, limitation, or repeated question, IPTVX may turn that lesson into a public FAQ entry after the related behavior has been verified and merged into the official release branch. Private account data, playlist URLs, credentials, logs, and personal details are not published.

Use the email where you want IPTVX support to reply. Some app-generated reports can be routed through technical mail systems, so support uses the reporter email included in the report details when following up.